Safeguarding Children & Adults at Risk

Your safety and wellbeing are very important to us.
Safeguarding means protecting children, young people and adults from abuse, neglect, or harm and making sure they are supported to live safely.

Everyone has the right to feel safe.

What Is Safeguarding?

Safeguarding is about:

• Protecting people from abuse, neglect, exploitation or harm
• Promoting health, wellbeing, dignity and human rights
• Taking action when there are concerns about someone’s safety

Safeguarding applies to:

• Children and young people
• Adults who may be at risk, including older people, people with disabilities, mental health needs, or those experiencing domestic abuse

How Our Practice Keeps Patients Safe

All staff at the practice have a responsibility to help keep patients safe.

We do this by:

• Having trained safeguarding leads for children and adults
• Making sure all staff receive safeguarding training appropriate to their role
• Working closely with local safeguarding services in Solihull
• Recording and sharing information safely and appropriately when there are concerns
• Taking action if we believe someone is at risk, even if they have not asked for help

If You Are Worried About Your Own Safety

You can speak to:

• A GP, nurse, or healthcare professional
• A member of our reception or practice team (they will help you speak to the right person)

You do not have to share every detail — we can help you decide what to do next.

If you are in immediate danger, please call 999.

If You Are Worried About Someone Else

If you are concerned about the safety of:

• A child or young person
• An adult who may be at risk

You can:

• Speak to a member of our practice team
• Contact local safeguarding services directly (details below)

You do not need proof — sharing a concern could help keep someone safe.

Local Safeguarding Support in Solihull

Safeguarding Adults

• Solihull Adult Social Care
  📞 0121 704 8007
  ⏰ Out of hours: 0121 605 6060

Safeguarding Children

• Solihull Children’s Services
  📞 0121 788 4333

In an Emergency

• Call 999

You can also find more local support and information via:

• Safeguarding Solihull (local safeguarding partnership)
• NHS Birmingham and Solihull ICB – Safeguarding

https://www.birminghamsolihull.icb.nhs.uk/health-information/safeguarding

Confidentiality and Information Sharing

We respect your privacy and take confidentiality seriously.

However, if we believe that:

• A child is at risk, or
• An adult is at risk of serious harm

We may need to share information with other services to help keep people safe.
We will always aim to:

• Be open and honest with you where possible
• Share only what is necessary
• Record decisions carefully and respectfully

You Can Talk to Us

If you:

• Feel unsafe
• Are being hurt or controlled
• Are worried about someone else
• Don’t know who to ask for help

Please contact the practice. We are here to listen and help.

Accessibility Note

If you need support to communicate with us (for example, due to language, disability, or hearing needs), please let us know — we will do our best to help.