IF ANYONE HAS :
- ACUTE RESPIRATORY INFECTION OF ANY DEGREE OF SEVERITY, INCLUDING AT LEAST ONE OF SHORTNESS OF BREATH (DIFFICULT BREATHING IN CHILDREN) OR COUGH (WITH OR WITHOUT FEVER) OR
- FEVER WITH NO OTHER SYMPTOMS
AND HAS LIVED IN OR TRAVELLED TO CHINA,HONG KONG, JAPAN,MACAU, MALAYSIA,REPUBLIC OF KOREA,SINGAPORE, TAIWAN OR THAILAND IN THE 14 DAYS
BEFORE ONSET OF ILLNESS OR HAVE HAD CONTACT WITH A CONFIRMED CASE OF
CORONAVIRUS IN LAST 14 DAYS, TO CALL NHS 111.
COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national. If your child is severely unwell call 999 or go to ED.
People who have been advised to shield can ask volunteers for short-term help by calling 0808 196 3646 between 8am - 8pm.
Corona Virus update:
Thank you to all of our patients for your patience and support during this very difficult time in the NHS.
We have been working extremely hard to try and rework how we offer our services in order to try and keep our staff and patients as safe as possible.
Please understand that this is an ever-changing situation and we are constantly reviewing government and NHS guidelines, which are being frequently updated.
At present our services are running as follows:
- All of our pre-booked consultations have been swapped to telephone appointments. You will receive a call around the time of your booked appointment so please DO NOT attend the surgery.
- We have swapped to a fully telephone based surgery. Any urgent face to face consultations will be triaged through Parkfield and arranged for you to be triaged and seen at our amber site which is based at Bosworth Medical Practice. We will only bring you up to the amber site if we feel we cannot deal with your problem over the phone and that it cannot wait for the COVID 19 situation to be resolved.
- We are currently running an on-the–day service only at present as staff numbers can change at very short notice at present. We are asking you to decide if this is something that needs urgently dealing with or if it can wait until a later date before calling us as we can only deal with urgent matters at present.
- Repeat prescriptions will be processed as normal, however, there is a huge increase in demand at present. We aim to complete these requests in 3 working days however there may be a delay due to staff capacity and increased patient demand.
- Chronic disease clinics such as asthma, COPD and diabetes clinics may be held over the phone and again, if the clinician performing this review feels you need to be seen urgently they will organise a face to face review at a mutually convenient time at the amber site.
- Baby checks will still be performed along with the childhood immunisations schedules. This is to continue at our purple site which is based at Castle Practice which for Tuesdays will only have well babies attending.
- Urgent blood tests will be being performed at the amber site but at a reduced volume and being held for patients who we feel require them based on clinical need.
- Some routine injections are still available for low risk patients. However, anybody who has been deemed at risk due to age or health conditions (these are health conditions that would qualify you to have the annual flu jab) we recommend to delay until this pandemic has passed. You will initially have a telephone call with our nurse/GP's to ensure it is appropriate and they will book your face to face appointment.
- Midwife appointments are currently being conducted as normal at our purple site on Wednesday's.
If you feel unwell on the day of a booked face to face appointment, please do NOT attend. At this time a DNA will not be frowned upon.
For the foreseeable future we are following guidance to suspend:
- Minor ops
- Joint injections
- Routine blood tests for monitoring medications in people who have been stable
- Ear syringing
- Online booking
- Non- NHS work such as medicals and reports as we need to focus purely on NHS work.
In order to reduce footfall at the surgery we are trying to send all prescriptions by EPS so if you normally request your repeat prescription directly at the surgery please leave written requests in the collection post box just inside the entrance and on this please nominate the pharmacy you would like your medication to go to.
We will be likely to contact you by text message if necessary, please let us know if this is not agreeable with you and please inform us if your contact details have changed.
Please do not contact us for the following:
- If you feel you may have Covid 19- we do not have access to testing kits for patients, this is currently only being done if you require hospital admission. If you are feeling very unwell and you are concerned please call 111 who will assess your need for hospital admission.
- If you feel your symptoms are manageable please follow the government guidance on self isolation for you and your household: 7 days if you live alone, 14 days if you live with others. More details regarding self isolation are available on NHS 111 online.
- Sick notes for self isolation. From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.
Corona Update: 27th April 2020: COVID-19 Care Assistant –
If you’re finding it hard to access information for Coronavirus, or are self-isolating, meet Ask A&E’s free COVID-19 Care Assistant, powered by Babylon. It helps make it easier for you to take care of yourself and the ones you love.
The COVID-19 Care Assistant offers free information from NHS doctors and clinicians. You can access it through the University Hospitals of Birmingham website, or by searching for ‘Ask A&E Birmingham’. You will then be asked to register for an account.
Here’s how it can help you, in four easy steps.
- Get the latest information: The COVID-19 Care Assistant gives you continually-updated information about coronavirus. Topics like how to self-isolate and how to take care of someone with coronavirus. Information comes from NHS doctors and Public Health England.
- Access a symptom checker and live chat:The symptom checker has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. You can access the symptom checker (24/7) via the website and use the live chat feature (8am-8pm) to ask questions and receive answers from a member of the team.
- Receive a care plan:After you receive information about your symptoms, the COVID-19 Care Assistant will give you a care plan, based on the latest guidance. After downloading the Babylon app and using your existing log in details, you’ll get daily notifications to track your symptoms, including your temperature, information for the isolation period and general tips for your physical and mental wellbeing.
- Speak to a healthcare expert:The COVID-19 Care Assistant allows you to have a video consultation with a clinician via the website. After you enter your symptoms into the symptom checker, it will indicate possible next steps. But, if you believe you need to speak to a healthcare professional, you can book a video consultation. You can do all of this within the website or by downloading the Babylon app.
Access the COVID-19 Care Assistant here.
Do not use this service during an emergency (emergency services should be contacted instead), or if you are pregnant. Steps 1-3 of Ask A&E’s COVID-19 Care Assistant is a general information service. It does not provide medical advice or a diagnosis but will provide you with information and/or possible actions you may take. Depending on the outcome of Steps 1-3, you may be referred for a digital consultation with a local clinician (Step 4).
MINOR AILMENT SCHEME is a service you can use at your local pharmacy for cough & colds / sore throats / nasal conjestion / flu symptoms/temperature/constipation/diarrhoea/warts/athletes foot/verrucas/hay fever/allergies/vaginal thrush/head lice/earache/nappy rash/threadworms
Do you qualify:
You may register for the Minor Ailments Scheme at you local pharmacy if:
you suffer from one of the above mentioned conditions and
if you are exempt from precsription charges.
How to register:
Collect a stamped card from the surgery and take it to your preferred pharmacy with your medical card or tear off slip from your prescription. The pharmacist will ask you to sign an exemption form and a consent form during the consultation. The pharmacist will ask you about any other medicines that you are taking and details of your illness to make sure that any medicines you may be given are suitable for you. The pharmacist will advise the best way to take your medicine and any other ways to manage your ailment.
To register for these services you will need to contact reception at the Medical Centre and they will grant you access to "SystmOnline" and print you a username and password.
Click on the button on the home page "access to appointment system" which will take you to your log on page. Once logged on you will arrive at your "home page" on SystmOnline which gives you the opportunity to book appointments, cancel appointments, view past appointments, view future appointments and order repeat medication.
Please note, you are still able to phone in or call in to book an appointment.
Click on the relevant tab on your "home screen". If you wish to book an appointment, you will see a list of the appointments available, along with the GP's name. Select the appointment you would like to book and follow the instructions on screen. If you have registered for text message reminders, you will receive an appointment reminder the day before your appointment.
There are limited appointments available at the moment for online booking, however once patients start using this system we will increase the number of appointment slots available.
The repeat medication link will show you exactly which medications are on repeat, the dosage, quantity and when they are next due. To request a prescription for any medication just tick the box of the drug you require and submit your request.
All GP's were given a target for allowing patients to directly access their medical records online by the end of March 2015. For those patients who have already signed up to the online service you will automatically be able to view your records once they become available. If you are interested in using this new service please contact the surgery for more information.
As from April 2015 it is a government requirement that all patients have a named GP. It is our duty to notify you of your named GP by March 2016.
This will make no difference to the care or service you receive from us. You can still see any doctor of your choice when you visit the surgery. If you have any strong feelings about the doctor you have been allocated please contact a member of staff.