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Choose Well

Your local NHS says CHOOSE WELL

The NHS is appealing to people not to go to A&E departments unless they genuinely have a very serious or life threatening health problem.

Every year hospitals report that an increasing number of people are using A&E, when there are more suitable health services available. This is costing the NHS millions of pounds that could be spent on other services, and taking up A&E doctors' and nurses' time that could be spent on those with the most serious of illnesses.

The Choose Well campaign aims to encourage people to find a more appropriate service for minor injuries and ailments.

In particular, the campaign will focus on providing information to:

• families with young children
• young people aged 15 – 24
• people with long term conditions such as diabetes or respiratory problems.

Research by hospitals around the country shows that these groups are "frequent flyers" at A&E departments. The campaign aims to make sure they know where the alternative health services are and persuade them to use those services instead.

The Choose Well campaign asks the public to think about how serious their health problem is and then choose the right service.

• For minor injuries such as small cuts and grazes, people should self-care.
• For minor infections, coughs and colds, advice can be given by local pharmacies
• For ailments such as stomach pain and vomiting or diarrhoea, a persistent cough or ear pain, or whenever you are concerned, call your GP surgery, or if the surgery is closed contact the 'out-of-hours' GP service, or visit your local walk in centre at Solihull Hospital, they are open 8am – 8pm 7 days a week. Details can be found at and a mobile phone friendly web-link is also available at
• If you are not sure which service to choose, call NHS on 111 or your GP's out-of-hours service 0121 766 2100 or visit NHS Choices at .

The Choose Well campaign is supported by the National Self Care Forum, the Royal College of GPs and the National


These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

chinaChinese (Cantonese)portugalPortuguese
chinaChinese (Mandarin)spainSpanish

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website