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Named Accountable GP.

Did you know that you can give us feedback online through the Friends and Family Test by clicking on the link below in "Have Your Say"?

This is a chance for you to tell us what we do well and how we can improve.

Patient Survey Results 2016/17

Parkfield Medical Centre

GP patient survey to improve patient care

60 surveys completed.

 Patient Satisfaction Survey 2016/17

 1. Getting through to the practice on the phone.

Poor      Fair      Good      Very Good      Excellent 

6           11         20              8               15

 2. Speaking to the Doctor / Nurse or HCA

Poor      Fair      Good      Very Good      Excellent

0            2          11             22                24

 3. Care given by Receptionist.

Poor      Fair      Good      Very Good      Excellent

0            1          7             23                  54

 4. Opening Hours.

Poor      Fair      Good      Very Good      Excellent

0             5         22               20               15

 5. Level of satisfaction with consultation with clinical staff.

Poor      Fair      Good      Very Good      Excellent

0             0          6               22                30

 6. Your overall experience of services provided from the Practice.

Poor      Fair      Good      Very Good      Excellent

0             1          3             27                27

 7, Your experience of out of hours care given to you

Poor      Fair      Good      Very Good      Excellent 

0            4           19              18               6

 8, How would you rate the clinic's in the community. i.e. Dermatology, ENT, Respiratory, Heart failure, MSK (physio)

Poor      Fair      Good      Very Good      Excellent

0            1           19            18                 12

9. How would you rate the community clinics within our practice: ie Cardiology, Opthalmology, Gynaecology, Orthopaedic.

Poor          Fair         Good          Very Good          Excellent

0                1              13                 15                    14

 10, Would you like to see anymore services developed in the practice.

        Suggestions for more community services, i.e Hearing and Physiotherapy Services.

More councelling services, dietry advice, sexual health. improve telephone system to make it easier to get thorugh to make appointments,



 
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